Delivery Policy

Delivery Policy

Estimated delivery Times
Our Drivers
Complaints
Terms of delivery acceptance
Prepayment before delivery

Auto Parts Direct currently provides a Monday to Friday local delivery service with free delivery on orders over Bds$200.00. Orders below this amount will incur a charge of Bds$10.00.

1. Delivery Times

Orders placed before 12.00 noon will normally be delivered before 5.00 p.m. on the day of the order, Monday – Friday. Orders placed after 12.00 p.m. are normally delivered between 9.00 a.m. and 12 noon the following day.

2. Our Drivers

We make every effort to ensure that our drivers are courteous as well as professional in both manner and deportment. All drivers are employees of Auto Parts Direct but in cases of high/excess demand we reserve the right to utilize a third-party delivery provider. Under such circumstances we expect all drivers to maintain the same level of professional conduct and courtesy as our own.

Auto Parts Direct issues our own drivers with an Auto Parts Direct ID and it is our policy that ALL drivers possess a current Police Certificate of Character and carry a Barbados picture ID at all times.

3. Complaints

Should you have a complaint regarding one of our drivers, kindly contact us here to submit your complaint.

4. Terms of Delivery Acceptance

SIGNATURES ARE REQUIRED AT TIME OF RECEIPT FOR ALL ORDERS

Orders will be delivered to your garage mechanic and must be signed for by a recipient. During any Covid-19 period, our drivers can take a photograph of all orders delivered without signature which must be accepted as proof of delivery.

If you will not allow us to leave the package without a signature and nobody is available to sign, your order will return to base that day and you will be charged for the aborted delivery.

For customers without a credit card:

Prepayment before Delivery Alternative

Collecting cash or any form of payment on delivery is a health risk and security issue for our drivers to be handling cash. For this reason, we encourage our customers to pay by card whenever poosible as all of our drivers are equipped with hand held machines. Alternatively you may go into our branch of Auto Parts Direct and pre-pay for your purchase at our cashier and arrange delivery at time of purchase.