FAQs

What is the status of my order?

Once you have placed your order or made your Parts inquiry, we will send you a confirmation email to update you on your query or track the status of your order.

Once your order is shipped, we will send you another email to confirm to you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from the “order history” section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

Where do you ship?

We ship throughout the Caribbean. If your flag is in the hompage we can ship to you.

Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.

You can choose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following currency for charging our customers in their local currencies: BBD. (Barbados Dollars)

If your credit or debit card uses another currency, then you will be charged in USD, CAD, or EUR, depending on the website you are on. Your bank will apply the corresponding conversion rate of the currency you choose.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from the “order history” section on your account page on the website.

What if I’m not home?

If you’re not home, a new delivery will be performed the next day ( A charge may apply for re-deliveries ) or you can collect from our click-and-collect desk.

Returns

Do you accept returns?

STORE COLLECTION (PAID ONLINE OR PAID IN-STORE)

Return your item to our Auto Parts Direct store

Simply visit our store with your original invoice or your order confirmation email, please make sure that you follow the in-store guidelines,

• Take your original invoice or your order confirmation email.
• Any products returned must not be devalued, should be in a re-saleable condition and include the documentation and original packaging.
• The store team will inspect the product before a refund is applied.

We do accept returns with respect to the following conditions:

• The item must have been sold on our online store.
• The item shouldn’t have been used in any way.
• The return or exchange request is made within 7 days of delivery
  To ask for a return, please contact our support using our helpdesk.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

How long does it take to process a return?

Returns are confirmed within 24 hours of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange, or credit will be issued within 7 days of our services accepting your return.

Do you have physical stores?

We currently have a physical store in Barbados our address is

Auto Parts Direct,
Green Hill,
St Michael,
Barbados,
BB12003

Is there a warranty?

We guarantee any of our products sold through our online store to be free of defects. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

• The item must have been sold on our online store.
• The item shouldn’t have been used in any way.
• The return or exchange request is made within 7 days of delivery.

  If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.